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SHIPMENTS AND DELIVERY

Delivery costs vary depending on the total amount of order and payment method. More purchases and pay less shipping. To verify the exact amount of the costs add the items you want in the cart, with no commitment or obligation to purchase.

Shipping in ITALY

Total goodsfrom 0 to 60 €over 60 €
Shipping costs4 €0 €

For on delivery, only possible in Italy, is an extra charge of 3 €
Delivery is rapidly, average 3/4 working days.

 

Shipping in AUSTRIA, FRANCE, GERMANY, ROMANIA, SPAIN, SWITZERLAND*

Total goodsfrom 0 to 100 €over 100 €
Shipping costs12 €0 €

Delivery is rapidly, average 3 working days.
* WARNING! FOR DELIVERY IN SWITZERLAND delivery times are up to 12 days. We recommend you to email us before placing your order.

 

Shipping in the rest of EUROPE:

>For shipments to other countries please contact us before placing your order.

 

SYSTEM OF PAYMENT

You can make your purchases choosing among the following payment options when checking out:

Credit card
We accept VISA, Mastercard, American Express and Diners, payment will take place through the secure server of our partner Iwsmile, we will not know your credit card data since you will give them only to the bank.

Bank transfer
In this case we must receive payment before shipping your goods. Data for Bank Transfer will be provided at the end of the purchasing procedure.

Paypal
We accept VISA, Mastercard, American Express and Diners, payment will take place through the secure server of our partner Paypal, we will not know your credit card data since you will give them only to the bank.

Bank transfer
In this case we must receive payment before shipping your goods. Data for Bank Transfer will be provided at the end of the purchasing procedure.

Cash on delivery
Methods of payment valid only in Italy for orders below 300 €, with our approval. In this case, you must pay for the goods to the carrier.

 

PRIVACY

According to the Italian Law 196/2003, regarding privacy and personal data protection, we inform you that the personal information you provide us by completing the registration form is subject to treatment by our company, with respect of the above mentioned law and the relative privacy obligations, also through automated tools. The data shall be processed for the sole purpose of activities that are related and/or connected to our institutional business or referred to the certain actions carried out by our company, such as (i) activities strictly connected and instrumental to our online services; (ii) statistics, trading, marketing and market research as well as commercial communication actions, also interactive, and promotional activities for the products by our company and other parties, and for (iii) the implementation of the obligations deriving from EU-laws and regulations. The personal data you supply may also be communicated to third parties in charge of the execution of activieties connected with or instrumental to the fulfillment of our purposes and/or to controlling or controlled companies. We wish to remind you that the supply of personal data for the purposes mentioned above is optional, but the eventual refusal to supply them has the consequence not to allow the company to implement its online sale services. At any time, you may exercise the rights guaranteed in Article 7 of Law 196/2003; in particular, you may ask for your data to be deleted off the record, or to be updated, amended, modified or integrated. You may also contest their full or partial usage for any legitimate reason, by contacting the person responsible of the treatment, where the complete list of the people responsible of the treatment is available.

 

RECESSION'S RIGHT

The legislative decree n° 185 of 22.05.99, according to the CEE instructions 97/7/CE, allows the consumer to recede from the buying.
In order to exercise this right, the customer has to send, within 14 working days from the reception of goods, a registered letter with advice of receipt to the shopkeeper who has supplied the goods, to the address that you will find clicking on the Contact button present in any virtual shop of our mall. Within the same term of 14 working days, the consumer will have to send back to the shopkeeper the goods in intact conditions, at his expenses (of the customer). The customer will be refund of the entire amount of money spent as soon as possible, and anyway within 30 days from the date that the shopkeeper has been given notice of the exercise of recession from the customer.
The customer cannot exercise the recession's right if the ordered goods have been personalized, according to the art. 5, sub-section 3, of the same law.

 

WARRANTY

All GNLD Nutritional Food Supplements and Personal Care Products carry a 100% satisfaction guarantee. In the event that any GNLD product a customer has purchased is not satisfactory to them, they may return the unused portion to the GNLD Distributor from whom they purchased it. The Distributor should then find out why they are dissatisfied. (Was the taste not what they expected? Was it not filling their needs?) Offer a choice of replacement without charge; full credit toward the purchase of another GNLD product; or a refund of the full purchase price. This guarantee does not apply to products which have been intentionally damaged or misused.